Privacy Policy
Last updated: January 2026
Introduction
InfoAge PrimeLink Solution ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our immigration consulting and translation services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Full name and contact information (email, phone number, address)
- Passport and travel document information
- Immigration history and status
- Employment and educational background
- Family relationship information
- Financial information for affidavits of support
- Documents submitted for translation or case processing
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device and browser information
- IP address and location data
- Pages visited and time spent on site
- Referral sources
How We Use Your Information
We use the information we collect to:
- Provide immigration consulting and translation services
- Process and manage your case
- Communicate with you about your services
- Send appointment reminders and case updates
- Improve our services and website
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information. We may share information only:
- With your explicit consent
- To process your immigration case (e.g., with embassies, USCIS, IRCC)
- With service providers who assist our operations
- When required by law or legal process
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encrypted data storage and transmission
- Access controls and authentication
- Regular security assessments
- Secure document handling procedures
- Staff training on data protection
Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill legal obligations. Case files are typically retained for 7 years after case completion, after which they are securely destroyed.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent at any time
Cookies
Our website uses cookies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children without parental consent.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: info@infoageprimelink.com
- Phone: +254 720 597 155
- Address: Nairobi, Kenya